Privacy Policy | Esperando Por Ti
Last updated: October 21, 2024
The application Esperando por ti (the "Platform"), with address at Calle 21 20576, San Antonio Hool, Mérida, Yucatán, Mexico, Zip Code 97302, is owned by Santiago Echeverri Londoño, who acts as its developer, operator, brand owner and holder of all associated intellectual property rights.
Personal information provided through the Platform will be protected in accordance with the provisions of the General Law on the Protection of Personal Data Held by Obligated Parties and other applicable regulations. This privacy notice aims to inform users about the processing of their personal data and their rights.
For more information about the use of the platform, please also consult our Terms and Conditions of Use.
Purposes of Data Processing
The personal data we collect will be used for the following purposes:
Necessary purposes for the requested service:
- Provide access to the application and related services, such as facilitating adoptions, locating points of interest (pet products and services, ecotourism, animal shelters, recycling points), lost animal alerts, and reports of animal or environmental abuse.
- Authenticate and verify the identity of users accessing the platform.
- Generate usage statistics and application trends to improve performance and user experience.
- Maintain contact with users regarding the services provided, promotions, or updates.
- Comply with legal and contractual obligations derived from the legal relationship with the user.
Additional purposes:
- Send surveys to improve our services and better understand users' needs.
- Conduct user behavior analysis, including preferences and application usage habits, to personalize content and improve the user experience.
Note: Additional purposes will only be carried out if the user gives their express consent. If you do not want your data to be processed for these additional purposes, you can object at any time by sending an email to: info@esperandoporti.com.
Personal Data Collected
For the proper functioning of the application, we may collect the following data:
Personal user data:
- Full name, nickname, email, cell phone, home address, GPS location, and other data necessary for the operation of the platform.
- Account registration data through Facebook, Apple, or Google, such as profile picture, username, and email, if this form of authentication is chosen.
Pet data:
- Species, name, breed, color, size, medical history, among other specific details such as photos to facilitate adoptions or related services.
Tracking Technologies
The Platform may use cookies or other tracking technologies to improve the user experience, personalize content, and analyze the use of the application. You can manage your preferences for these technologies from your browser or mobile device settings. This also includes the collection of browsing information, such as:
- IP address.
- Session time.
- Device information.
Data Sharing
Your personal data may be shared with the following recipients under certain circumstances:
Affiliated users within the application:
Data such as GPS location and contact information may be shared with other users within a 5 km radius to facilitate the search for lost animals or adoption. We only share this information if users have given their consent for this purpose.
Service and product providers:
Users may receive information and promotions from providers according to their location or interests, provided they have given prior and explicit consent. These third parties may include:
- Animal shelters.
- Pet product and service providers.
- Local ecotourism businesses.
- Recycling points.
- Pet-Friendly locations.
International data transfers:
In the event that your personal data is transferred outside of Mexico, we will ensure that these transfers are made under the necessary protection measures, in accordance with the current data protection regulations. The recipient countries will have adequate data protection standards.
Exercise of ARCO Rights (Access, Rectification, Cancellation and Opposition)
The holder of personal data has the right to access, rectify, cancel or oppose the processing of their data at any time, in accordance with the provisions of the General Law on Protection of Personal Data. To exercise these rights, you can send your request to the email: info@esperandoporti.com. We will respond to the request in accordance with the procedures established by law and within the required timeframes.
Right to data portability:
In addition to ARCO rights, you have the right to request the portability of your personal data, which will allow you to transfer your data to another service provider in a structured, commonly used and machine-readable format.
Account and Data Deletion
Users have the right to request the deletion of their account and associated personal data at any time. To delete your account, you can access the following link: Delete account or use the option within the application.Delete account
When deleting an account, all data will be permanently deleted from our systems, except for that which we must retain for legal or security reasons. This process may take up to 30 days to complete.
Consent Revocation
The user may revoke consent for the processing of their personal data at any time, provided that it does not interfere with the execution of contractual or legal obligations. To do so, they must send a request to: info@esperandoporti.com. We reserve the right to continue processing certain data if we are legally obligated to do so.
Security Measures
We implement technical, administrative, and physical security measures to protect your personal data against loss, theft, unauthorized access, disclosure, modification, and destruction. These measures include:
- Encryption of data in transit and at rest.
- Restricted access control to systems where data is stored.
- Security monitoring to detect potential vulnerabilities.
Despite these measures, we cannot guarantee the absolute security of information. It is important that the user also implements good security practices, such as the use of secure passwords and the protection of their devices.
Location Usage
The application may access the GPS location of the device to provide services related to adoptions, lost animal alerts, location of points of interest, among other purposes specified in this Privacy Notice.
By using these services, the user accepts that the application may access the location in real time, with the option to deactivate this function at any time from the settings of their mobile device.
Data Retention
Your personal data will be retained for as long as necessary to fulfill the purposes mentioned in this notice or as required by applicable law. In some cases, we may need to retain data for additional periods for legal or contractual reasons.
Minors
The Platform is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under this age without verifiable parental consent. If you are under 13 years of age, you must obtain parental or guardian consent before using the Platform or providing any personal information.
If we discover that we have collected personal information from a child under 13 years of age without verifiable parental consent, we will delete such information from our systems as soon as possible.
If a parent, legal guardian, or any other person becomes aware that a child under 13 years of age has provided personal information without the necessary consent, they may contact us through:
info@esperandoporti.com, and we will take the necessary steps to delete such information.
Privacy Notice Modifications
This privacy notice may be modified or updated due to changes in applicable legislation, our business needs, or the services provided. Any changes will be notified through the application, social networks, or registered email, and the updated version of the notice will be available on the Platform.
Contact
For any questions about this privacy notice or the processing of your personal data, you can contact us at: info@esperandoporti.com.